Service Advisor
Wakeling Automotive
POSITION TITLE:
Service Advisor
DEPARTMENT:
Service
LOCATION OF THE ROLE:
Various Sites
EMPLOYMENT TYPE:
Full Time
OVERVIEW OF THE COMPANY:
Wakeling Automotive is made up of over 450 employees across 10 locations located in both the Macarthur region,the Southern Highlands and the Illawarra. Wakeling Automotive has 16 new car franchises across Paul Wakeling Motor Group, Camden Valley Motors, Moss Vale Motor Group, Allan Mackay Autos, Wollongong City Motors, Shellharbour City Motors, Mercedes-Benz Wollongong and 8 used car locations. In 2017, Wakeling Automotive was awarded 'Macarthur's Employer of Choice' at the NSW Business Chamber Macarthur Region Awards. This achievement is testament to the culture and environment that is working at Wakeling Automotive.
OVERVIEW OF THE ROLE:
We are now looking for a career minded and goal orientated individual that wants to start their career or carry on their existing career as a Service Advisor at our Paul Wakeling service centre.
YOU WILL BE RESPONSIBLE FOR:
Service Advisor
DEPARTMENT:
Service
LOCATION OF THE ROLE:
Various Sites
EMPLOYMENT TYPE:
Full Time
OVERVIEW OF THE COMPANY:
Wakeling Automotive is made up of over 450 employees across 10 locations located in both the Macarthur region,the Southern Highlands and the Illawarra. Wakeling Automotive has 16 new car franchises across Paul Wakeling Motor Group, Camden Valley Motors, Moss Vale Motor Group, Allan Mackay Autos, Wollongong City Motors, Shellharbour City Motors, Mercedes-Benz Wollongong and 8 used car locations. In 2017, Wakeling Automotive was awarded 'Macarthur's Employer of Choice' at the NSW Business Chamber Macarthur Region Awards. This achievement is testament to the culture and environment that is working at Wakeling Automotive.
OVERVIEW OF THE ROLE:
We are now looking for a career minded and goal orientated individual that wants to start their career or carry on their existing career as a Service Advisor at our Paul Wakeling service centre.
YOU WILL BE RESPONSIBLE FOR:
- Greeting and servicing customers
- Writing and Invoicing customer paperwork
- Face to Face and phone enquiries
- Supply general advice/quotations
- Following up customer requirements
- Updating customers on their service or repair
- Booking customers for service and repair work
- Utilizing our internal computer system
- Liaising with clients about their cars needs
- Organizing loan cars and ensuring correct paperwork is filled out
- Follow all internal processes and procedures
THE SUCCESSFUL APPLICANT MUST HAVE:
- Customer Service experience - essential
- Excellent computer skills
- The ability to multi-task
- Strong administration skills
- Work together as a team
- Dispute resolution skills
- The ability to think of your feet
- Strong organizational skills
THE FOLLOWING SKILLS WOULD BE AN ADVANTAGE:
- Prior experience in Automotive